Privacy Policy

1. Who we are

HeatWiseSW provides independent advice on underfloor heating, air source heat pumps, and solar for homeowners in Devon and Cornwall. We are not installers and do not receive commission from suppliers or installers.

2. What information we collect

We may collect the following information when you use our website or calculators:

• Name, phone number, email address, and postcode (when you submit a form)
• Property details entered into our calculators (floor area, insulation level, current heating system, roof orientation, etc.)
• Project stage and preferences (e.g. “just researching” or “ready to get quotes”)
• Any files you upload (floor plans, EPCs, etc.)

3. How we use your information

We use your information to:

• Provide you with relevant advice and personalised estimates via our calculators
• Respond to your enquiries
• Connect you with reputable local installers or suppliers when you request it (only with your consent)
• Improve our website and calculators

4. Sharing your information

We do not sell your data. We only share your information with trusted local installers or suppliers when you explicitly agree to be connected. We may also share data with service providers who help us operate our website (e.g. hosting or analytics), under strict confidentiality agreements.

5. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw your consent at any time
• Object to how we process your data

To exercise any of these rights, please contact us using the details below.

6. Data security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure. We will notify you and the relevant authorities in the event of a data breach where legally required.

7. Cookies

Our website may use cookies to improve your experience. You can manage your cookie preferences through your browser settings.

8. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: hello@heatwisesw.co.uk
Address: Devon & Cornwall, United Kingdom

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.